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| What
shipping method is used? |
| Currently we
ship UPS ground. Orders can take up to three (3) weeks for delivery.
Orders are usually processed within 24 hours. |
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| What
if I want a stone that I didn't see on the website? |
| If you are looking
for a specific stone that was not displayed on our website, please
do not hesitate to email us at fantasygems@mindspring.com
and we will locate the item for you. |
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| Are
credit terms available? |
| Yes! However,
your first order must be sent C.O.D, cash or certified check. Credit
may then be established. To establish an open account, supply us with
four (4) trade references of companies currently extending you credit.
Allow four (4) weeks for verification. Tax I.D. number will then be
required upon placing an order. Terms are 30 days net. |
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| Are
bulk orders available? |
| Yes! Bulk Orders
are available to C.O.D, Cash, Certified Check and well-rated customers. |
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| Are
Specialty items available? |
| Yes! Specialty
items are available, however the total charge of the item(s) must
be paid for in advance. |
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| Can
I return an item? |
| Yes! We allow
you to return products within fourteen (14) days. This period counts
from the date you recieve the parcel. After said period, we will bill
and no return is allowed unless authorized. |
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| If you have a
question that is not included on the FAQ, please call us toll free
at 1-800-576-5696 or email us at fantasygems@mindspring.com |
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